Refund Policy

At Prime Essentials, we stand behind the quality of our products and want you to shop with confidence.

Return Eligibility

Items may be returned within 30 days of delivery if:

• The item is unused and in original condition
• The item is in its original packaging
• Proof of purchase is provided

Non-Returnable Items

The following items may not be returned:

• Personal care products
• Opened health products
• Perishable goods
• Gift cards
• Final sale items

Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue.

We will gladly provide a replacement or refund when appropriate.

Refund Process

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method
• Refunds typically appear within 5–10 business days, depending on your financial institution

Return Shipping

Customers may be responsible for return shipping costs unless the item was damaged, defective, or incorrect.